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Terms and Conditions

About Us

Welcome to R. Massey & Son Ltd or ‘Masseys’ are we are better known. Our registered address is 129 Swadlincote Road, Woodville, Swadlincote, Derbyshire, DE11 8DA.

Telephone – 01283 217133

Email – sales@masseys-diy.co.uk

Ordering Online

Any order for goods placed through our website shall be subject to these Terms and Conditions. All other Terms and Conditions expressed or implied by statute or otherwise are excluded to the fullest extent permitted by law. Nothing in these Terms and Conditions is intended to limit any rights you might have as a consumer under any applicable law or other statutory rights that may not be excluded.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. This email acknowledgement does not constitute acceptance. Our dispatch of the goods shall constitute acceptance of your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. We will not dispatch the goods, we will refund any payment made, and there will be no contract between us.

Warranty

All products are covered by a full manufacturer’s warranty, the period of which varies according to the product. The warranty period starts from the date of purchase and some are conditional on the product being serviced at the recommended intervals by an approved dealer.

The warranty covers faults, which may occur due to faulty components or workmanship but excludes consumable items, fair wear and tear or defects caused by misuse.

Cancelling / Amending of Orders

You have the right to cancel your order for any reason at any time up to 14 calendar days after the day of delivery.

All refunds for cancelled orders will be made within 5 working days of cancellation if done so before despatch, or 14 days from the return of cancelled goods.

If you cancel, you must return the goods to us at your own expense. You should ensure that the goods are packaged adequately to protect against damage. However, if you are unable to return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and these result in damage, deterioration or loss in value, we will charge you for the reduction in value.

You can amend or cancel your orders by emailing. If your order has already been despatched you will be responsible for the return postage or for the cost of return of the goods.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by email or in writing at our contact address within 14 days. If you notify a problem to us under this condition, our only obligation will be:

To make good any shortage or non-delivery;

To repair or replace any goods that are damaged or defective; or if repair to or replacement of the goods is not possible, or the cost of repair or replacement is disproportionate in the circumstances, to give you a partial or full refund for the goods in question, depending on what is reasonable in the circumstances.

To the fullest extent permitted by law we will not be liable to you for any indirect or consequential loss, damage, or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation.

Privacy

We are committed to protecting your privacy. We will only use the information that you provide only for the purpose of processing your order or enquiry and evaluating our performance. Your name, address and telephone number will be provided to our courier to allow them to deliver your order. Where it is necessary to validate the warranty on your purchase we may complete and submit the registration details on your behalf. Typically this would involve supplying your name, address, telephone number and details of the equipment purchased to the manufacturer of the equipment or the manufacturer’s UK representative of the manufacturer if not UK based.

Disclaimer

Whilst we have made every effort to ensure that the content of this website is as accurate as possible, we do not guarantee the content will be free of errors. To the fullest extent permitted by law we shall not be liable for any kind of loss or damage from action taken or reliance placed on information contained on this website.

Need Help?

If you require any further information, need help or advice, then please contact us at sales@masseys-diy.co.uk or telephone 01283 217133.