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Refund Policy

All relevant refunds as noted in sections 5, 6  will be made in store when items are retuned with relevant proof of purchase.

A refund will be made back to the credit or debit card that you used to purchase the items. A refund cannot be given to a different credit or debit card.

5. Cancellation Policy

The consumer has the right to cancel the contract and return their product within 7 working days from the receipt of the original order without giving a reason, subject to the product being in a resalable condition. This means the product is not damaged, has not be used in any way and that the product is complete with the original pristine condition packaging.

If the product does not match the resalable criteria then you will be responsible for a 50% re-packaging / repair charge.

There is no statutory cancellation right if goods are perishable, have been personalised, or manufactured to the customer’s specification.

6. Returning Faulty Goods Policy

If the product fails during the specified manufacturer’s warranty period, the item will either be repaired, exchanged or refunded as appropriate in accordance with your legal rights.

If the item was collected from our store then the item is to be returned to store along with the proof of purchase. If the item was delivered by our own trucks then we will collect the item from you at a convenient time for both you and us along with the proof of purchase.

If a petrol machine develops a fault within the manufacturer’s warranty period, we may refer you to your local dealer for that manufacturer where the product will be examined by their qualified technicians and repaired as per the manufacturer’s warranty policy. This does not affect your statutory rights as a consumer.

R. Massey & Son Ltd will not be liable for any additional costs incurred whilst goods are away for warranty repairs – this includes rental or hire charges from a third party.

If a product is faulty, R. Massey & Son Ltd must be notified of the fault along with Proof of Purchase and the product serial number.

In accordance with the Sale of Goods Act 1979 (as amended) consumers may also return goods which do not conform to the contract.

We will not be liable to you for any loss of profits, administrative inconvenience, disappointment, indirect or consequential loss or damage arising out of any problem in relation to the goods (including non-delivery, liquid spillage, late delivery, short delivery or damaged products) and we shall have no liability to pay any money to you by way of compensation other than any refund we make under these conditions. Please make sure all liquids are secured for travel.